That goes without saying, a fine dining restaurant is on every couple’s “visit “ list.

It is definitely a lot more different from the rest

Whether it is for some special occasion or Valentine, an Italian restaurant in KLCC often become the popular choices for every Malaysian couple.

When it comes to the fine dining, elegant and elite are two words that define the whole fine dining experience.

As opposed to what the restaurant owner might think customers pay attention to a lot of things, and not just being an event space for having luxurious dinner. Click here to find out more information.

From the good food, fresh quality ingredient, ambience and quality service at a fine dining restaurant could affect the overall factors for the perfect romantic dinner.

Besides, there may be a little tricky to figure out but here is what the customers are looking for when they visit your restaurant to spend some quality time.

1. Understand their Expectations

Fundamentally, every customer entering the restaurant is expecting a certain kind of service, food and décor, especially the high-class restaurant.

Some are looking to enjoy some cheap alcoholic beverage for a ladies night.

While some are looking to try some delicious snack food and enjoying the KL night scene at the best rooftop bar in Kuala Lumpur.

Whether they have looked upon you on the internet or have seen your restaurant while passing by, they could already have imprinted a certain image in their mind.

For better or for worse, anything that comes to the kind of experience they will have when they dine in your restaurant.

Thus, you need to ensure that there is no disappointment here.

From the time they entered your restaurant to the time they leave, it is your responsibility to serve your best for them.

Here are the tips, you need to be smart to look for hints and gestures from them in order to understand their needs, without having them say it out loud.

2. Recognizing the Loyal Customers

From your senior and mid-senior staff, it is necessary to have them remember all your loyal customers.

The one who come often tend to continue coming for a lifetime if you could make them feel exclusive.

It would be better to have your staffs to remember the customer’s preference over a period of time.

This might seem like a trivial thing but small changes could give a huge impact in making them feel important and retaining them.

In fact, this can spell magic for your fine dining restaurant.

3. Menu Reading

Customers coming to a fine dining restaurant looking for an expensive meal where they are not doing much.

They want to feel special and your staff can do that by simply knowing everything that there is on the menu.

Conversely, you too could have Happy hour promotion to grab their attention or having a special discount for them to have a try on the new menu.

When a server describes a dish to the customers, he or she could understand the nature of the dish much better.

That what is called the feeling exclusivity, which to make them does not have to go through the hassle of reading a big menu card. Check out Marini’s On 57 for the best fine dining experience KL.

4. An Impressive Goodbye

When the customer is done with their dinner, you should not just forget about them like they never came in!

It is completely different when you at sky bar KLCC, as you need to bid them goodbye and ask them to visit again.

You need to let the customers know that it was a huge pleasure to have had them around and that you would love to serve them again.

With so many intricate points are being overlooked, this is why many of the fine dining restaurants fail to retain the customer or create an impressive first impact.

Let’s your restaurant become the ultimate fine dining experience that becomes the talk of the town.